Monthly Archives: March 2009

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A Customer Service Experience

My husband and I went to dinner last night at a local restaurant, and had a very interesting customer service experience (not!). I ordered steak medium rare, and when I cut into it, it was medium to medium-well. The waitress volunteered to take it back. Two minutes later the chef appeared at our table with [...]

2010-09-13T12:08:49-07:00March 23rd, 2009|

Recycle, Re-use, & Keep It Out of the Landfill

We take in a lot of used styrofoam peanuts at Pak Mail. We believe strongly in recycling, and if packing peanuts are clean and odor-free, we're happy to take 'em off your hands. In fact, we belong to the Plastic Loose Fill Council - a fancy name for packing peanuts. Better us than the landfill, [...]

2010-09-13T12:08:00-07:00March 21st, 2009|

How to NOT Pack a Shipment

Recently, we received a shipment for a customer who had a rare chair and vase set sent across the United States. The delivery arrived in amazingly poor condition. Worse yet, the chair was severely damaged due to improper packaging. After talking with the customer, it was revealed that the chair had been in her family [...]

2010-09-13T12:06:57-07:00March 12th, 2009|

Vacation Travel Minus the Luggage Hassles

Want to take the hassle and some of the cost out of vacation travel? Why not ship your luggage to your travel destination? With airline fees for a 60 pound suitcase as high as $100 or more each way, and a high chance of bags being lost, shipping ahead is an easy way to take [...]

2010-09-13T12:00:59-07:00March 11th, 2009|

How to Package So Your Shipment Arrives Safely

The shipping environment is notorious for rough handling. Carriers are designed for speed and efficiency, not careful handling. Packages must be able to travel through numerous conveyor systems, withstand a 30 foot drop, and still be intact. Cardboard boxes should never be reused, as wear occurs each time the box is shipped, so it loses [...]

2010-09-13T11:59:32-07:00March 6th, 2009|

Dandy, the Pak Mail Princess

Dandy is our "shop dog" - a Yorkie-Shi Tzu mix. She's six months old, and comes to work every day. . . and if she's not at Pak Mail, our customers complain! Dandy loves people, and our customers love Dandy. She brings joy to the world . . . not a bad thing these days!

2010-09-13T12:18:17-07:00March 4th, 2009|

We Ship Anything, Anywhere!

It happens almost daily. A customer comes in to Pak Mail and sees an item on the retail floor being packaged prior to shipping . . . a dresser, grandfather clock, auto parts, multiple boxes of personal belongings. The next comment: "I didn't know you shipped (fill in the blank)!" "Yep," we respond. "We do [...]

2010-09-13T11:50:04-07:00March 4th, 2009|
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