Recently, we received a shipment for a customer who had a rare chair and vase set sent across the United States. The delivery arrived in amazingly poor condition. Worse yet, the chair was severely damaged due to improper packaging. After talking with the customer, it was revealed that the chair had been in her family for many generations. It had dated back to when her family came across the U.S. in covered wagons, and was irreplaceable. The picture shows just how poorly these items were packaged. Had we been the ones to package and ship it, we would have done things VERY differently to ensure safe arrival. This is an excellent example of how not to ship a rare item. It goes without saying that next time, the customer will contact us first, and the shipment will be done right!